Paden Gaines, Director of Business Operations at LIV Ventures, the ownership group behind New Day Car Wash, on running the wash off one platform: online checkout that converts, acquisition cost you can see, and dashboards for every level of the team.
67%
Checkout conversion
Nearly double the industry average
Minutes
To publish a B2B landing page
Built in Shipyard
4 levels
Of custom dashboards
Site, corporate, executive, ownership
3-minute interview recorded on site at New Day Car Wash.
In his words
What changed when the data left the back office
The problem
“Everybody has tons of data and analytics on their customers right now, but all of it lives in the back end of a POS, and those POSs have never been designed to really be user-friendly and allow you to analyze that data quickly.”
Paden Gaines, LIV Ventures / New Day Car Wash
Customer acquisition cost
“What's our cost to get one free wash in, and then what percentage of those free washes are eventually turning into a member? That was one of the things that Nautilus was able to help us solve very quickly.”
Paden Gaines, LIV Ventures / New Day Car Wash
B2B and fleet
“We began to create customized landing pages for apartment complexes, for different B2B partners, where employees can go in and get a specific discount for their organization, and those can be created in minutes in Shipyard.”
Paden Gaines, LIV Ventures / New Day Car Wash
Support
“I've got cell phone numbers. If I've got issues, I can reach out and make contact. But second off, I have yet to be turned down on an idea for us to be able to execute on something.”
Paden Gaines, LIV Ventures / New Day Car Wash
“Change can be challenging and difficult, but every minute that you wait to not change, you're losing opportunity and time to put yourself at the forefront of this industry.”
Paden Gaines
See it on your POS
See what New Day sees, on your own data
A 30-minute walkthrough on the POS you already run. No migration, 0% commission on online sales, live in about two weeks.
Customer story